Water for the region comes from the Mount Orrin, Brindlemere and Karrabee reservoirs in the Upper Tolmerra catchment. It is treated at the Wattleford Water Treatment Plant and delivered through 1,850 kilometres of mains.
Planned interruptions
We sometimes need to shut off supply to repair or upgrade pipes. We give affected customers at least five days’ notice by letter, text or email.
If your water stops unexpectedly
- Check whether your neighbours have water.
- Check your own taps and meter for a leak.
- Call our 24-hour fault line on 1800 975 708 or use the fault form.
Water pressure
We aim to deliver at least 20 metres of pressure at the meter. If your pressure seems low, tell us the time, the tap and the street address, and we will investigate.