If you are having trouble paying your bill, we can help. Please contact us as early as you can, before the bill is due.
Support available
- Payment plans tailored to your circumstances.
- Extra time to pay while we work out a plan.
- Help applying for government concessions and utility relief grants.
- Free home water-efficiency checks to lower future bills.
Concessions
Eligible pensioners and health care card holders receive a concession on their water and sewerage charges. We apply it automatically once we have confirmed your card details.
To speak with someone in confidence, call us on 1800 975 707. Interpreters are available.