We send bills four times a year. Each bill includes a fixed service charge and a usage charge based on the water you use.
Ways to pay
- Online: pay by card in your online account.
- Direct debit: choose weekly, fortnightly, monthly or on the due date.
- BPAY: use the biller code and reference on your bill.
- In person: at the Wattleford customer centre, Monday to Friday and Saturday mornings.
Understanding your bill
The front of your bill shows what you owe and when it is due. The usage graph compares your use with the same period last year. Our fact sheet, Understanding your water bill, explains every line.
High usage alert
If your use rises sharply, we will contact you by phone or email so you can check for a hidden leak. Early action can protect you from a high bill.